Blade ICE warrants product to be free from defects in material and workmanship under normal use for a period of 12 months from date of original purchase with receipt. In all cases you must have the original receipt! Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, Blade ICE will repair (at its discretion) the defective merchandise at no charge.
This warranty is valid only for the ORIGINAL PURCHASER and is not extended to owners of the product subsequent to the original purchaser. Any applicable implied warranties are limited in duration to a period of the express warranty as provided herein beginning with the date of the original purchase at retail, and no warranties, whether express or implied, shall apply to this product thereafter.
Warranty & Service
KEEP ALL PACKAGING MATERIALS. Speakers not returned in their original packaging will be charged a repackaging fee when they are repaired and returned. Defective merchandise should be returned to Blade ICE for warranty. Package all defective items in the original container or in a package that will prevent shipping damage. Failure to return the merchandise in its original packaging will result in a new packaging/handling charge being processed at the time the product is shipped back to you. Freight must be prepaid; items sent freight collect, or COD, will be refused. If the product sent for warranty service is found defective under our warranty policy, we will return the product freight prepaid to you. If the product is not covered under warranty, you will be notified of the repair and shipping costs and said costs must be paid before any service is made on the product.
Failure to follow these steps may void your warranty. Any questions can be directed to the sales department.
Specific Product Warranties
All XS Power products carry a 60 day risk free guarantee. If you are not satisfied with your purchase for any reason, you can return it to where it was purchased (with proof of purchase) for an exchange or full refund. We have full confidence in our products, and are sure you will too!
We take great pride in our quality, value and performance and believe that this product will offer you trouble free operation throughout it’s lifetime providing you take care to follow the simple instructions.
If you experience any problems with your product the warranty details are listed below.
12V XS Power AGM (XE Series) Battery – 3 Year Warranty
XS Power provides a three year warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship.
14V & 16V XS Power AGM Battery and Accessories – 1 Year Warranty
XS Power provides a one year warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship.
a) XS Power provides the warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship only.
b) XS Power does not cover damage or failure caused by abuse, misuse, faulty installation, improper maintenance, or any repairs not carried out by XS Power. Does not cover instances where a vehicle is left unused for extended periods without use. If the vehicle is left unused for 14 days without any use, without any charge applied the warranty terms are void.
c) There will be no obligations or liability on the part of XS Power for consequential damages arising from the use of the product or any indirect damages with respect to loss of property, revenue, or costs for removal, installation, or re-installation.
d) For warranty service, the product must be reported to XS Power to receive a unique RGA number (return goods authorization) and at that time you will be advised of where to send the faulty product.
e) All shipping charges for returns should be pre-paid. If the requested repairs or service are within the terms of this warranty then the item will be returned to you on completion without any charge. The unit must be in its original packaging with any original accessories. XS Power will not be responsible or accept any liabilities for any loss or damage to adition items which are sent with returned product.
f) Provide a copy of receipt.
g) If the product is not covered under the terms of this warranty. XS Power will advise you of the costs to carry out any repairs necessary and the unit will be shipped to you on receipt of payment for the work including the return freight charges.
h) Under normal circumstance, we try to ensure we carry out warranty repairs within 5 working days; nevertheless, please allow 2 to 4 weeks for return of your product. We cannot be held responsible for delays in shipping.
What is NOT Covered
This warranty is valid only if the product is used for the purpose for which it was designed. *DUE TO THE EXTREME NATURE OF ITS INTENDED USAGE, THE BTL, MAYHEM, SMD SERIES OF SUBWOOFERS HAS NO WARRANTY COVERAGE (outside of arriving in proper working condition after shipping)
It does not cover:
- Damage due to improper installation.
- Subsequent damage to other components
- Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
- Damage through negligence, misuse, accident or abuse. Repeated returns for the same damage will be considered abuse.
- Any cost or expense related to the removal or re-installation of product.
- Speakers damaged due to amplifier clipping or distortion.
- Burnt or open voice coils.
- Ripped, torn, or burnt spiders, lead wire, cones, or surrounds.
- Items previously repaired or modified by any unauthorized repair facility.
- Return shipping on non-defective items.
- Freight Damage.
- The cost of shipping products to Blade ICE
- Service performed by anyone other than Blade ICE or an affiliated repair facility.
Information for Ascendant Audio TEAM, SMDv2, Fi Car Audio SP4 and TEAM.
It is very important that you do NOT twist the FOAD tinsel leads when tightening the ring terminal on the connector of your speaker wires coming from your amplifier. They must remain straight in order to function properly or they will fatigue and break.
If they are twisted they will NOT be covered under warranty as it is considered to be improper installation.
In order to tighten the terminals properly please use a pair of 7/16″ spanners to tighten the locking nut and triple check to make sure that the tinsel lead is still straight prior to installing the speakers into your enclosure.
Make sure there zero bass boost on the amplifier and the subsonic filter is set 2-3Hz below the port tuning frequency of the enclosure. This will make sure that the speaker does not move part the mechanical limitations of the moving assembly. If you have questions please e-mail us through the contact section or email@example.com for clarification.
Blade ICE strives to diagnose and repair products as quickly as possible. Normal turn around time for repairs is 5-7 business days.
Fi Car Audio & Ascendant Audio products are capable of producing sound levels that can permanently damage your hearing! Turning up a system to a level that has audible distortion is more damaging to your ears than listening to an undistorted system at the same volume level. The threshold of pain is always an indicator that the sound level is too loud and may permanently damage your hearing. Please use common sense when controlling volume!